Cancellation Policy
Customers may contact RealFrost to request cancellation of an order, installation booking, service booking or other purchase.
Cancelling an Online Order
Customers have 48 hours from the time of placing their order to request cancellation.
If the order is cancelled within the 48-hour period, no handling fee will apply, subject to applicable South African consumer protection legislation.
If an order is cancelled after the 48-hour period, a 20% handling and administration fee will be deducted from the amount paid, and the remaining balance will be refunded where a refund is applicable.
Where applicable South African consumer law provides a right to cancel, that right will apply notwithstanding anything else in this policy.
Orders Already Dispatched
If an order has already been dispatched, cancellation may no longer be possible before delivery. In such circumstances, the matter may need to be handled as a return in accordance with our Refund & Returns Policy.
Where a cancellation is accepted after the 48-hour period, the applicable 20% handling and administration fee will apply, subject to applicable law.
Installation Bookings
Customers who need to cancel or reschedule an installation should contact RealFrost as soon as possible.
Where an installation booking is cancelled after the 48-hour cancellation period, the 20% handling and administration fee may be deducted from the amount paid, subject to applicable law and the circumstances of the order.
Service Appointments
Service and maintenance appointments should be cancelled or rescheduled as early as reasonably possible.
Where a service booking is cancelled after the applicable cancellation period, the 20% handling and administration fee may apply where permitted by law.
Where a technician has already been dispatched, any applicable call-out or other reasonable costs may also apply.
Refunds Following Cancellation
Where a cancellation qualifies for a refund, RealFrost will process the refund in accordance with applicable law and the Refund & Returns Policy.
Where the cancellation occurs after the 48-hour period, the applicable 20% handling and administration fee will be deducted from the amount paid before the remaining balance is refunded, where applicable.
Cancellation requests should be sent to:
RealFrost Air Conditioning and Refrigeration
Email: info@realfrost.co.za
Phone: 069 560 7289